Q. WHAT IS UPTIME PROTECTION SERVICE (UPS)? A. UPS IS A LIKE AN INSURANCE POLICY FOR YOUR MOWER. IF WE PERFORM OUR UPS SERVICE ON YOUR ZTR YOU ARE COVERED TO RECEIVE A FREE LOANER IF YOUR MOWER BREAKS DOWN. Q. HOW LONG DOES THIS SERVICE LAST? A. ITS FREE TO EVERYONE WHO PURCHASES A NEW ZTR MOWER FROM PRO MOWER FOR 1 SEASON. AFTER THAT IT IS RENEWABLE FROM YEAR TO YEAR FOR A FEE. Q. HOW MUCH IS THIS FEE AND WHAT DO I GET FOR IT EXACTLY? A. UPS SERVICE IS $249.99 PLUS ANY PARTS REQUIRED. THIS SERVICE IS PERFORMED DECEMBER 1ST THRU MARCH 31ST. WE GO THRU YOUR MOWER AND PERFORM A 21 POINT INSPECTION. UPON PERFORMING THE NEEDED REPAIRS, YOUR MOWER IS COVERED. IF IT BREAKS DURING THE CUTTING SEASON AND WE CAN NOT REPAIR YOUR MOWER WITHIN 90 MINUTES, WE WILL GIVE YOU A FREE LOANER TO USE UNTIL YOUR MOWER IS REPAIRED. Q. CAN I PURCHASE THIS PROGRAM ANY OTHER TIME OF YEAR, SAY JUNE? A. YES, HOWEVER WE WILL NOT PERFORM THE 21 POINT CHECKLIST. YOU WILL BE BILLED A FLAT $249.99 PLUS THE COST OF THE INITIAL SERVICE YOUR MOWER REQUIRED. THIS WILL ENTITLE YOU TO A LOANER THE REST OF THE CUTTING SEASON IF YOUR MOWER BREAKS DOWN AGAIN. Q. IS UPS TRANSFERABLE FROM MOWER TO MOWER? NO, SORRY THE IDEA IS TO GET A LOOK AT YOUR MOWER AND TRY TO PREVENT ANY COSTLY BREAKDOWNS FROM OCCURRING IN THE FIRST PLACE. HOWEVER YOU MAY HAVE AS MANY OF YOUR ZTR'S PROTECTED BY OUR UPS PROGRAM. Q. WHAT ARE THE 21 POINTS YOU SERVICE? THANKS FOR ASKING, HERE IS THE LIST OF SERVICE POINTS OUR TECHNICIANS CHECK AND SERVICE. ANYTHING WE FIND WHICH WE FEEL MAY CAUSE A BREAK DOWN OR CAUSE POTENTIAL HARM TO THE EQUIPMENT, WE ADVISE YOU OF THE NEEDED REPAIR, IF YOU REFUSE TO REPAIR THE ISSUE WE WILL NOT BE RESPONSIBLE FOR PROVIDING A LOANER IF YOUR MOWER BREAKS DOWN. |